Cisco Datasheets for Customer Relationship Management Software (CRM)

Customer relationship management (CRM) software is used to support business processes and to find and retain customers. Typically, CRM software consists of modules such as sales force automation, call management, self-service, etc.
Customer Relationship Management Software (CRM): Learn more

Product Name Notes
Customer Collaboration -- Cisco MediaSense Capture the Conversation Efficiently gather and cost-effectively analyze business intelligence from your contact center's thousands of customer conversations each day. Use Cisco MediaSense to record, play, stream, and store media,...
Customer Collaboration -- Unified Contact Center Express Improve Productivity and Customer Experiences Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for...
Customer Collaboration -- Cisco Finesse Next-Generation Collaborative Customer Care Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization.
Customer Collaboration -- Unified Contact Center Enterprise State-of-the-Art, Omnichannel Contact Center Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience. You can provide contextual, continuous, and high capability journeys for your customers.