CSA Group Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications ISO 9241-154:2013

Description
ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.
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Description
ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

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Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications - ISO 9241-154:2013 - CSA Group
CSA Group
Toronto, Ontario, Canada
Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
ISO 9241-154:2013
Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications ISO 9241-154:2013
ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

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Technical Specifications

  CSA Group
Product Category Standards and Technical Documents
Product Number ISO 9241-154:2013
Product Name Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
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