CSA Group Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres ISO 18295-2:2017

Description
ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1. ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.
  • Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres - ISO 18295-2:2017 - CSA Group
    CSA Group
Description
ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1. ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.

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Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres - ISO 18295-2:2017 - CSA Group
CSA Group
Toronto, Ontario, Canada
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres
ISO 18295-2:2017
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres ISO 18295-2:2017
ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1. ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.

ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295‑1.

ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.

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Technical Specifications

  CSA Group
Product Category Standards and Technical Documents
Product Number ISO 18295-2:2017
Product Name Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres
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