Preface
CSA Group's 2015 Gas Trade materials reference the Red Seal Program's trade outlines for your preparation to become a nationally recognized gasfitter. Please visit the Red Seal Program's website for more details.
Unit 7 - Customer relations
Purpose:
Establishing and maintaining good customer relations is a major responsibility of today's gas technician/fitter. Consumers in our service-oriented society have come to expect and demand the highest quality goods and services. Producing top quality work and ensuring customer satisfaction go a long way toward enhancing the public image of you as the gas technician/fitter and the company you represent.
Learning Objectives:
At the end of this unit you will be able to:
Respond to customer inquiries.
Prevent property damage.
Respond to difficult customers.
Demonstrate sensitivity to cultural differences.
Complete jobs according to policies and regulations.
| CSA Group | |
|---|---|
| Product Category | Standards and Technical Documents |
| Product Number | GAS TRADE: UNIT 7 eBook |
| Product Name | (eBook Version) Customer relations |
