Reliability Services is part of the Lifetime Management suite of services.

It is a tiered approach to maintenance, with three tiers that provide progressively increased levels of coverage and support. Our tailor-made programmes increase reliability and availability by reducing maintenance downtime, with associated reductions in cost. Our optional extras give customers the flexibility to choose the most appropriate service level for their assets.

These tiers are ‘Basic - Health Check’, ‘Standard - Planned Maintenance’ and ‘Premium - Enhanced Maintenance’.

Basic (Health Check) is a non-intrusive assessment on the condition of site assets relative to the design specification and operational use.

Standard (Planned Maintenance) includes the activities within ‘Basic’ and adds an intrusive inspection that provides an improved level of insight into the health of site assets. Corrective maintenance is performed per customer direction and consumables are changed as necessary.

Premium (Enhanced Maintenance) encompasses everything the previous two tiers include and adds condition-based monitoring, all parts^* and Intelligent Asset Management (iAM) reporting. iAM is a cloud-based asset management system for intelligent actuators and flow control equipment. iAM reporting provides predictive insights to increase asset uptime.

As original designers and manufacturers, we are the best place to get the highest service levels from our products. Our strategically located Support Centres offer the impressive levels of service our customers expect.

^*Parts exclusions: motor, drive bush, centre columns, worm shaft/wheel.